Marc Schaller's Moment of More: A Focus on Customer Service and Humility

Posted by Patrick Carney on Oct 27, 2015 2:50:00 PM

Marc_Schaller_450_pxMarc Schaller
Cancer Service Line Administrator

Q: How long have you worked at Einstein?

A: 2.5 years

Q: What does “More than Medicine” mean to you?

A: I think it’s about providing care for the overall patient, not just the medications or the service itself, but the things that make a person whole. The total experience that they have and recognizing them as more than just a patient, but as a person as well with individual needs.

Q: What gets you excited about coming to work at Einstein?

A: You get to develop relationships with patients and show that you care for them. I think that’s one of the neat things with oncology, you get to try to develop a relationship with each person and hopefully along their road to recovery.

Q: What is the one word or phrase that describes the type of person you need to be to be successful at Einstein?

A: A single purpose on customer service and humility.

Q: What is an interesting thing that most people don’t know about you?

A: I graduated from the Air Force Academy in 1992, and I was on active duty for five years. I went through prisoner of war training and Survival, Evasion, Resistance and Escape training.

Learn more about Marc Schaller >

Topics: More Than Medicine

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Perspectives highlights the expertise and services provided by the physicians, specialists, nurses and other healthcare providers at Einstein Healthcare Network. Through this blog, we share information about new treatments and technologies, top-tier clinical teams and the day-to-day interactions that reinforce our commitment to delivering quality care with compassion. Here, you will also find practical advice for championing your health and wellness.

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