Marc Schaller's Moment of More: A Focus on Customer Service and Humility

Posted by Patrick Carney on Oct 27, 2015 2:50:00 PM

Marc Schaller
Cancer Service Line Administrator

Q: How long have you worked at Einstein?

A: 2.5 years

Q: What does “More than Medicine” mean to you?

A: I think it’s about providing care for the overall patient, not just the medications or the service itself, but the things that make a person whole. The total experience that they have and recognizing them as more than just a patient, but as a person as well with individual needs.

Q: What gets you excited about coming to work at Einstein?

A: You get to develop relationships with patients and show that you care for them. I think that’s one of the neat things with oncology, you get to try to develop a relationship with each person and hopefully along their road to recovery.

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Topics: More Than Medicine

Dr. Debra Somers Copit's Moment of More: 'The True Privilege and Honor that Comes with Taking Care of Patients'

Posted by Patrick Carney on Sep 28, 2015 10:56:00 AM

Q: How long have you worked at Einstein?

A: 20 years.

Q: What does “More than Medicine” mean to you?

A: It means the science of medicine combined with the compassion of medicine and the education of medical students and residents all combined into one.

Q: What gets you excited about coming to work at Einstein?

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Topics: Cancer, Breast Cancer, More Than Medicine

Anthony “Bobby” Ndu, MD's Moment of More: "The Work You’re Going To Do Is Going to Change Someone’s Life."

Posted by Patrick Carney on Aug 17, 2015 1:33:00 PM

Anthony “Bobby” Ndu, MD
Orthopedic Surgeon/Foot and Ankle Specialist

Q: How long have you worked at Einstein?

A: Two years

Q: What does “More than Medicine” mean to you?

A: It means that what we do here is more than just treating an illness. When we do things here, we’re taking care of the whole person. It’s very easy, especially in a specialty like mine (orthopedics) to focus on what’s broken.  Then, you have to remember that there’s a whole person. They have a family, they have concerns, and they have a life they want to get back to. Factoring all of that into your care is “More than Medicine”. The work you’re going to do is going to change someone’s life.

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Topics: More Than Medicine

Kimberly Alston's Moment of More: 'You Have to be a People Person!'

Posted by Perspectives Blog Team on Jul 24, 2015 11:22:00 AM

Kimberly Alston
Human Resources Service Specialist

Q: How long have you worked at Einstein?

A: Nine years

Q: What does “More than Medicine” mean to you?

A: “More than Medicine” means that we take a special, vested interest in our patients. It means that we don’t just care about what they’re here for; we care about the total being. We want to make sure that we greet them, that we are interested in them and that we show them that we care. We show them that we are very interested in who they are as individuals.

Q: What gets you excited about coming to work at Einstein?

A: I really enjoy what I’m doing. My life is surrounded with people. I’m in the people business in human resources, and interacting with people each and every day is something that makes me happy.

Q: What is the one word or phrase that describes the type of person you need to be to be successful at Einstein?

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Topics: More Than Medicine

Moments of More: "I’m a People Person. I Do My Best to Help Them.”

Posted by Jeff Meade on May 27, 2015 10:53:00 AM

Somewhere out there, there’s a family that named their baby Anthony, because of the thoughtfulness of one man: Einstein security services officer Anthony Lucas.

Tall and solidly built, his blue uniform shirt and slacks always perfectly pressed, a walkie-talkie and a ring of keys affixed to his broad leather belt, Lucas always has a warm smile and words of welcome as he opens the door for employees and visitors at Einstein’s Plaza Olney building. “I feel like everyone who comes through could be my family,” Lucas says, “so I treat them like that.”

A few years ago, when Lucas was assigned to Labor and Delivery, his kind, generous nature yielded an entirely unexpected result with one family in particular. One day, a woman seven months pregnant arrived for an office visit, after having been dropped off by a family member. “I buzzed her in, and we got to talking. She had come on time, but there was some kind of emergency. After a while, she still hadn’t been seen, and it was obvious she was hungry, so I reached down into my pocket and gave her whatever change I had, and she got something to eat.”  

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Topics: More Than Medicine

What Is More Than Medicine?

Posted by Perspectives Blog Team on May 18, 2015 2:54:00 PM

What is "More than Medicine?"

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Topics: More Than Medicine

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About this blog

Perspectives highlights the expertise and services provided by the physicians, specialists, nurses and other healthcare providers at Einstein Healthcare Network. Through this blog, we share information about new treatments and technologies, top-tier clinical teams and the day-to-day interactions that reinforce our commitment to delivering quality care with compassion. Here, you will also find practical advice for championing your health and wellness.

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